GNA Mortgage Group

GNA Mortgage Group is a Massachusetts corporation. Our offices are located in North Andover, Massachusetts. We are licensed in Massachusetts and New Hampshire. Our group of more than 60 investors gives us the ability to accommodate almost any mortgage need. GNA is a member of the Better Business Bureau and the Chamber of Commerce. Each and every employee of GNA subscribes to a high level of ethics and outstanding customer service which is described in our Core Values and Beliefs.

Core Values and Beliefs

Our reason for existing as a company doesn't have much to do with the mortgage business or banking industry. It is about trying to create a company that really is different and better. We have been frustrated by the status quo in the mortgage industry, both from a customer point of view and an employee point of view. We think the experience that customers have with most mortgage companies is pretty bad. Companies often take customers for granted, don't seem to care about serving them well, and often don't even tell them the truth.

Yet it seems to us that most individuals really do want to accomplish something wonderful and meaningful with their work, and they are willing to work hard to make that happen. But somehow the organizations that they work for often make it difficult or impossible for individuals to really do great work, or feel much sense of accomplishment, or serve their customers well. When that happens, it is a real tragedy.

So, we are trying to create a company where people can do great work that they are proud of, and where we provide our customers with an experience that they will truly find remarkable.

Even if you start with a strong dissatisfaction with the status quo and lofty ambitions of doing something different and better, it is not all that obvious what to do! After all, people don't intentionally create companies that are lousy places to work and provide lousy service. It happens in spite of good intentions.

We think the key to creating a company that really is different and better is to focus on the values that drive the company's actions. Everything else about a company will change over time - the market, the people, and the products. Only the values have a chance to remain constant and make the company different and better in a lasting way. Our Core Values and Beliefs, as we call them, are built around the concepts of respect for the individual and honesty. Here they are:

We respect the individual, and believe that individuals who are treated with respect and given responsibility respond by giving their best.
We require complete honesty and integrity in everything we do.
We make commitments with care, and then live up to them. In all things, we do what we say we are going to do.
Work is an important part of life, and it should be fun. Being a good businessperson does not mean being stuffy and boring.
We are frugal. We guard and conserve the company's resources with at least the same vigilance that we would use to guard and conserve our own personal resources.
We insist on giving our best effort in everything we undertake. Furthermore, we see a huge difference between "good mistakes" (best effort, bad result) and "bad mistakes" (sloppiness or lack of effort).
Clarity in understanding our mission, our goals, and what we expect from each other is critical to our success.
We are believers in the Golden Rule. In all our dealings we will strive to be friendly and courteous, as well as fair and compassionate.
We feel a sense of urgency on any matters related to our customers. We own problems and we are always responsive. We are customer driven.